Back to home

Privacy Policy

Last Updated: 11 October 2026•Effective Date: 11 October 2026

At StudyLivo, we respect your privacy.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, application, study rooms, and related services.

By using the Platform, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use the Platform.

Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Username
  • Profile information
  • Authentication information

Platform Usage Information

We may collect information about how you use the Platform, such as:

  • Study-room activity
  • Features used
  • Session information
  • Interaction with Platform functionality
  • Device information
  • Browser information
  • Approximate location derived from technical information where applicable

Payment Information

When you purchase a paid service, payment information may be processed by our payment providers.

We may receive information such as:

  • Transaction identifier
  • Payment status
  • Subscription information
  • Purchase information

We generally do not need to store complete payment-card details ourselves when a third-party payment processor handles the transaction.

Communications

If you contact us, we may collect:

  • Your contact information
  • Your message
  • Support information
  • Information necessary to resolve your request

2. How We Use Information

We may use information to:

  • Create and manage accounts;
  • Provide study services;
  • Operate study rooms;
  • Provide requested features;
  • Process payments;
  • Provide customer support;
  • Improve Platform functionality;
  • Detect fraud and abuse;
  • Maintain Platform security;
  • Prevent prohibited activity;
  • Understand Platform usage;
  • Improve user experience;
  • Provide advertising where applicable; and
  • Comply with legal obligations.

3. Advertising

The Platform may display advertisements to support free services.

Advertising providers may process certain information according to their own privacy policies and applicable requirements.

Where applicable, we may use technologies such as cookies, identifiers, or similar technologies to support advertising, measurement, or analytics.

Users may have choices regarding certain advertising technologies depending on their location and applicable law.

4. Cookies and Advertising

We and our third-party advertising partners use cookies and similar technologies to maintain platform functionality, ensure account security, and support our free study rooms through advertising.

Essential cookies: Essential cookies are necessary for sign-in, authentication, session maintenance, and security. These cookies are always on and do not require consent.

Google AdSense and third-party advertising cookies: Google AdSense (including DoubleClick) and third-party vendors use cookies to serve ads based on a user’s prior visits to StudyLivo or other websites on the internet, and to measure ad performance. Third-party vendors, including Google, may place and read cookies on your browser in connection with displaying advertisements on the Platform.

EEA and UK visitors: For visitors located in the European Economic Area (EEA) and the United Kingdom (UK), consent is collected via a Google-certified consent management platform (supporting IAB TCF v2.2) presented before any personalized advertising cookies or technologies are set.

Opting out and cookie settings: You may opt out of personalized advertising by visiting Google Ads Settings (https://www.google.com/settings/ads) and aboutads.info (https://www.aboutads.info). You can also review or update your consent preferences anytime within the application via the “Cookie settings” link in the footer.

5. How We Share Information

We may share information with service providers that help us operate the Platform, including:

  • Cloud infrastructure providers;
  • Payment providers;
  • Authentication providers;
  • Analytics providers;
  • Advertising providers;
  • Security providers;
  • Customer-support providers.

We may also disclose information where required by applicable law or where reasonably necessary to protect users, the Platform, or legal rights.

We do not sell personal information unless our applicable privacy disclosures expressly state otherwise and such processing is permitted by applicable law.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The type of information;
  • The purpose for which it was collected;
  • Legal requirements;
  • Security requirements; and
  • Account status.

8. Account Deletion

Where available, users may request deletion of their account and applicable personal information.

Certain information may need to be retained where required for:

  • Legal compliance;
  • Fraud prevention;
  • Security;
  • Dispute resolution;
  • Financial records; or
  • Other legitimate legal purposes.

9. Children's Privacy

The Platform's age requirements will be specified during registration and within the Platform.

If our Platform is available to minors, we will apply additional safeguards and processing requirements where required by applicable law.

We do not knowingly permit unlawful collection or processing of children's personal information.

10. Third-Party Services

The Platform may use third-party services for:

  • Authentication;
  • Payments;
  • Hosting;
  • Analytics;
  • Advertising;
  • Communication;
  • Security; and
  • Other operational requirements.

Those providers may process information according to their own policies and applicable law.

11. International Data Transfers

Depending on our infrastructure and service providers, information may be processed in countries other than the country where you live.

Where required, appropriate legal and organizational safeguards will be applied.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

  • Access information;
  • Correct inaccurate information;
  • Request deletion;
  • Request information about processing;
  • Withdraw applicable consent; or
  • Exercise other legally available rights.

To exercise applicable rights, contact us using the information below.

13. Privacy Requests

Email: privacy@studylivo.com

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or data practices change.

The updated version will include a revised “Last Updated” date.

15. Contact

StudyLivo

Privacy Email: privacy@studylivo.com

Website: https://studylivo.com